By Chick Pritchard
We want every one of our clients to be 100 percent satisfied with the client service experience they have at Trantolo & Trantolo.
Our purpose as a firm is to provide the very highest quality of service to each client by every member of our staff. Client service is a learned skill. Our greatest teachers are those who come to us for help, our clients. The greatest lesson taught to each and every member of Trantolo & Trantolo is the experience of pain and loss our clients has gone through. Our goal in client service is to be the very best.
We want every one of our clients to be 100 percent satisfied with the client service experience they have had.
Personal excellence is our hallmark. It reflects the dedication and purpose, the intensity and hunger which Vincent J. Trantolo has always shown on behalf of clients and cases. This has been the central reality of his history, and the tradition of this firm. It is the central reality of our present. It is also the central reality of our future.
We are different from other law firms because we care more than they do. We listen, but we listen with our hearts, too. Our clients know that they are not alone, as they face the confusion of the legal system and the uncertainties of their futures. We are client centered, not self-centered. We are part of a wonderful family of caring professionals.
Our employment is more than a job. It is a calling to care. We think we do this better than others. We actually do go the extra mile. We all walk the walk. Many just are good at the talk.
It is not enough for us to be merely good, or to strive for excellence in client service. Other law firms do that. Each one of us decides on being extraordinary and world class every day, in our personal care and in our professional success. It is no accident that over 95 percent of our clients grade our firm with an A. We perform at our best, because our best is required every day, by every client.
Our success is the deep satisfaction which comes from knowing that we have made the best effort to be the very best that we could be for each and every one of our clients. We are compassionate with all who come to us for help, and relentless against all whom would seek to harm them. Each one of has decided to be extraordinary, for every client. This is the Trantolo & Trantolo difference.